Order Shipping & Delivery Policy of Petzy India Pvt Ltd :

1. Orders are shipped through registered courier companies and/or speed post only. Petzy India Pvt Ltd will get the products dispatched  by its courier partner within 2-3 business days* for shipment.

2. Estimated time taken for delivery of ordered products is 8-10 business days* from the date of shipment. This may vary, sometimes factoring in working schedule of the courier partner and Petzy India Pvt Ltd, and also due to unforeseen circumstances or suddenly announced holidays. Estimated time for delivery may also vary according to the availability status of the ordered product or the destination where the product has to be sent.

3.Petzy India Pvt Ltd is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-10 business days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation or as intimated/ mutually consented.

4.Shipping charges of Rs.99 is applicable to all orders irrespective of order amount & location.

***COD(Cash on Delivery)charges of Rs.99 is applicable to all orders irrespective of location.

5.Petzy takes responsibility for any damage happened to the product while in transit, if it is notified on its registered customer care number (+91-8970887777) within 2 Business Days, and the product will be replaced with immediate effect.

Note : * Business Days- Applies to working days of Petzy India Pvt Ltd and Courier Partner

          ** Cash On Delivery- Service is available in limited areas.

          *** Our delivery services are limited to Bangalore area, Karnataka.

Shipping & Delivery Services :

Delivery details of the products ordered will be confirmed on your E-mail ID as specified during registration. For any issues or queries, you may contact our helpdesk on +91-8970887777 or mail us at care@petzy.com.

24 Hour Delivery :

Products shall be delivered to the Customers within 24 hours of placing the order under priority if the following conditions are satisfied:

1. This guaranteed delivery option is available only for the products that are in stock and for the selected pin codes in Bangalore. If the products are not available then additional days are required to arrange.

2. Large and heavy products do not qualify for this service.

3. Petzy takes the responsibility of delivering the products by the promised date. However, Petzy shall not be responsible to provide the guaranteed delivery if the customer is unavailable at the mentioned delivery address to collect the product.

4.  24 Hour Delivery shall not be guaranteed on non-business days and other holidays.



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